AVC
We are regulated by the Financial Conduct Authority. We are required to provide you with an “Initial Disclosure document”. In this document we will provide information about us, our products and services, what we charge and what to do if you have a complaint and details about the Financial Services Compensation Scheme.

Who regulates us?
Active Vehicle Consultants Ltd are a broker not a lender, we are authorised by the Financial Conduct Authority. AVC is authorised and regulated by the Financial Conduct Authority. Our reference number is 728894. This can be verified on the Financial Conduct Authority’s register by visiting their website http:/www.fca.org.uk/register/ or by telephone on 0300 500 8082.

What services do we provide?
In assessing your requirements, we may seek information about your personal circumstances and ascertain your objectives in order to enable us to identify your needs. It is therefore important that you provide us with information that is both relevant and accurate. We will provide you with details of lenders appropriate, after our fact find, to your borrowing needs. We will also provide information relating to the finance products. You will not receive advice or recommendation from us, but we may ask questions to narrow down the selection of lenders offered.

Do AVC charge for these services and whose products to we use?
We do not charge fees for our broker related services. We are a commission based company which means we may receive a payment or benefits from finance providers should an agreement be entered into. These fees may depend on the product and volume that we place with the chosen supplier.

As a regulated credit broker, we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products and services.

What to do if you have a complaint
If you have a complaint about any aspect of our service then we would like to hear from you. You could contact us by telephone or in writing and your complaint will be dealt with and resolved by the appropriate person. We will try to resolve your complaint quickly. However, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint quickly we will keep you informed of the progress of our investigations and provide our final response in writing.

To register a complaint, contact us by either
email: sales@activevehicles.co.uk
telephone on 01227 281818
or post: Active Vehicle Consultants, 242 Tankerton Road, Whitstable, Kent CT5 2AY

If your agreement is regulated and you are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsmen Services. This must be done within six months of our final response.

Licensed Credit Brokers
Company Registered in England No. 3042618